Dick Cepek Return Policy
Consumer Return/Refund Policy – New Unused Product
For potential warranties, please see our warranty policy here.
If you find an error with your order or find you need to return or exchange an item, please call customer service at 866-501-3595 and we will help find a quick and easy resolution for you. Customer service will answer any questions regarding the product return/exchange procedure and direct you to the returns department.
Please follow the return process to ensure no shipping damage will occur.
Return for Refund or Exchange
All returns are subject to inspection by a returns specialist and are accepted within 30 days of delivery. Only unused/undamaged product that has not been driven on is eligible for return. Items must not have been mounted and must be in original packaging to be processed. Please allow 5-7 business days to process the credit.
Credit amount will be calculated as follows:
TIRES: Credit less all freight charges incurred.
WHEELS: Credit less all freight charges incurred. Wheels cannot have had tires mounted; please test wheel fit prior to mounting tires.
REFUSED SHIPMENTS: Orders shipped via Federal Express or UPS are charged freight both ways.
Shipping and Damage Claims
If your shipment has arrived with a damaged or incorrect item, please contact our customer service department at 866-501-3595. We will report the damage to the shipper and arrange for replacement or exchange. Damaged merchandise must be completely repackaged in the original packing and we will arrange for the return.
Return Check List
Call customer service at 866-501-3595 to be directed to our returns department for a return authorization number.
Original strapping should be completely intact. (If not, ship tires individually. Do not tape together.)
Each tire (even when strapped to another tire) should be clearly labeled with your return address and Dick Cepek/Mickey Thompson address
Packing slip with return authorization number (RTS) should be taped securely on tire. You can find an example on how to package your return tires here:
Call customer service at 866-501-3595 to be directed to our returns department for a return authorization number and packaging instructions.